Refund policy

Refund and Return Policy — Thrads

We stand behind every product we make. If something is not right, we will make it right. Please read this policy carefully before initiating a return.

RETURN ELIGIBILITY
We accept returns within 14 calendar days of the confirmed delivery date, provided the item meets all of the following conditions:
- The item is unworn, unwashed, and unaltered
- All original tags are attached
- The item is in its original packaging
- The item is not marked as Final Sale at the time of purchase

Items that do not meet these conditions will not be eligible for return and will be sent back to the customer at their expense.

HOW TO INITIATE A RETURN
To start a return, contact us at thradsstore@gmail.com or via WhatsApp with:
1. Your order number
2. The item(s) you wish to return
3. Your reason for return
4. Photos of the item if it arrived damaged or incorrect

We will respond within 1–2 business days with return instructions. Do not send items back without prior authorization — unauthorized returns will not be accepted.

EXCHANGES
We offer size and color exchanges within 7 calendar days of the confirmed delivery date, subject to stock availability.

If you received the wrong size due to a fulfillment error on our part, the exchange is completely free of charge. If you are exchanging for personal preference, standard return shipping applies.

WRONG OR DEFECTIVE ITEMS
If you receive a wrong item, a defective product, or an item damaged in transit, contact us within 48 hours of delivery with photos. We will arrange an immediate replacement or full refund — no questions asked, no return shipping required.

REFUND PROCESSING
Once your returned item is received and inspected, we will notify you of the outcome within 2 business days. Approved refunds are processed within 5–7 business days to your original payment method. Refund timing may vary depending on your bank or payment provider.

NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
- Items that have been worn, washed, or altered in any way
- Items returned without original tags or packaging
- Items purchased during a Final Sale promotion (clearly indicated at point of purchase)
- Items returned without prior authorization

BRAND PROTECTION
Thrads reserves the right to refuse returns or exchanges that show signs of misuse, damage caused by improper care, or items that do not match the original order. We reserve the right to limit returns for customers with a pattern of excessive return requests.

CONTACT
Email: thradsstore@gmail.com
Business hours: Sunday–Thursday, 9:00 AM–6:00 PM (Cairo Time)